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Managing your multi-domain CX solution is a costly and time-consuming procedure that can compromise productivity and efficiency, which in turn can cripple your organization’s ability to deliver the best customer service.
But, with advanced CX management solutions like Symphony, you can optimize configuration management using automation to reduce operating costs and turn your CX platform into a more efficient one.
Symphony offers features that can automate tedious, time-consuming operations, allowing you to simplify and execute complex changes within your CX platform to drive productivity and innovation from design to execution.
With configuration automation, you can:
At Blackchair, we’re committed to helping you streamline configuration management and make it more efficient.
With Blackchair, you can:
At Blackchair, we’re committed to helping you streamline configuration management and make it more efficient.
With Blackchair, you can:
Our automated CX management platform comes with several features you cannot find anywhere else.
We work with industry-leading partners to ensure that our solution can turn CX migration into a seamless, productive process.
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Yes, our CX solution comes with an application programming interface (API), which acts as a hub for all CX solutions where differing configuration settings will not conflict with each other.
Your engineers can use the API to access the code of different CX solutions from one location, making it easier to manage complex operations across multiple environments.
The continuous development framework allows you to audit the platforms in real-time., which can give you the latest insights into your platform and enable you to build a configuration record that contains all the information on any changes made to the platform. This makes CX management much easier and more efficient.
Automated configuration can help you optimize practices because of the features on offer, which include the ability to police CX configuration practices and conduct a configuration comparison to detect unauthorized changes while managing multiple domains. This can reduce resource constraints while still allowing you to execute configuration operations.
The Blackchair solution works on on-premise, cloud, and hybrid environments. Hence, if you want to migrate from one platform to another, Blackchair can help you make the migration project as smooth and seamless as possible.
See it in action when you sign up for a free demo today.