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Looking to improve transparency in your CX platform? It’s not unusual for legacy data and redundant configuration IP to clog up the system, making it difficult to navigate the environment to get anything done.
Fortunately, all you need is a CX analytics solution—software that you can plug into your system—to give you insight into your CCaaS ecosystem to assess the flow of configuration data and remove bottlenecks to improve productivity.
This is what Blackchair Symphony can do for you; it can provide a 3D picture of configuration and management changes throughout the platform, making it easier to determine what changes were made and by whom, simplifying the configuration control.
With Blackchair Symphony, you can conduct a deeper, more comprehensive analysis of all the operations in your CX solution to get a better idea of what is happening in your ecosystem and who is performing the operations. With this comprehensive CX analysis, you can get a better understanding of the bottlenecks and what can be done to improve productivity and cut costs.
With Blackchair Symphony, you can improve compliance monitoring as it allows for effective monitor configuration actions in real time, making it easier to flag compliance violations and take corrective action to address this issue. Furthermore, since there is a watchlist of potential actions that can be flagged, you can pre-emptively prevent configuration actions that can risk rules and regulations.
You can manage a range of solutions that you are using in your CX ecosystem, which include Five9, Verint, Genesys, and HR. Blackchair comes with a variety of features that make it easier to manage multiple solutions in a single system. For example, the solution comes with a generic interface that makes it easy to support the platform.
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