Automate management tasks, monitor configuration in real-time, and analyze legacy systems to maximize CX delivery and reduce operating costs with Blackchair.
Automate management tasks, monitor configuration in real-time, and analyze legacy systems to maximize CX delivery and reduce operating costs with Blackchair
Amazon Connect and Blackchair are partners geared toward one goal: Making the platform accessible and efficient for its users. Our automated CX management platform integrates seamlessly into the Amazon Connect solution to provide more transparency into the platform and optimize it to improve CX delivery and reduce operating costs, which can help you maximize ROI.
Here’s how you can maximize ROI on your platform:
Amazon Connect and Blackchair are partners geared toward one goal: Making the platform accessible and efficient for its users. Our automated CX management platform integrates seamlessly into the Amazon Connect solution to provide more transparency into the platform and optimize it to improve CX delivery and reduce operating costs, which can help you maximize ROI.
Here’s how you can maximize ROI on your platform:
Amazon Connect and Blackchair are partners geared toward one goal: Making the platform accessible and efficient for its users. Our automated CX management platform integrates seamlessly into the Amazon Connect solution to provide more transparency into the platform and optimize it to improve CX delivery and reduce operating costs, which can help you maximize ROI.
Here’s how you can maximize ROI on your platform:
Want to turn legacy system analysis into a more efficient process that can be done in two weeks? Download our guide on Blackchair Clarity to learn how you can optimize legacy analysis to improve accuracy and reduce risk!
Want to turn legacy system analysis into a more efficient process that can be done in two weeks? Download our guide on Blackchair Clarity to learn how you can optimize legacy analysis to improve accuracy and reduce risk!
Blackchair is an ISO-certified organization committed to helping organizations maximize ROI on their CX service. Since our inception in 2005, we have spent the past fifteen years helping organizations optimize their CX operations by optimizing their migration efforts or streamlining management to reduce costs and improve productivity.
We have helped over 100 clients optimize their CX operations with our automated CX management solution that contains several features not found anywhere else, such as automated rollback. In fact, Gartner labelled Blackchair as a suitable "audit and migration tool" and it comes highly recommended by key figures in the industry, like Steve Blood (VP Analyst at Gartner).
Our Blackchair solution is built from several advanced platforms that mesh well together to create a powerful environment that gives you complete control over your CX environment. We use multiple components, such as MSSQL, Javascript, MongoDB, and Java Spring Framework, to optimize CX configuration management and automate migration.
Our platform offers several useful features that make it easer to enforce regulatory standards and meet your compliance requirements. Our automated CX management platform allows you to instantly audit your CX configuration environement so you can determine if you are in compliance or not.
Our solution consists of several features that help you optimize business configuration with the ability to move users, agents, and skills where needed in moments. Furthermore, since you can monitor configuration flows in real-time, you will instantly get the latest information on business configuration.
The Blackchair platform can inject relevant configuration data at a rate of 800+ objects/hour. This will help you optimize CX delivery without running into technical risks, such as CX delivery, while reducing risks such as project slippage.
If you wish to learn more about what Blackchair can do for you, then consider booking a demo with us! We can go over the platform with you to explain how some of our features can help maximize ROI when using Amazon Connect.