CX centers may face the following challenges:
CX management platforms can reduce the cost and complexity of managing your CX solution. And Blackchair’s automated platform is no different.
Automate key operations
An automated contact center platform can reduce the burden on resources while improving productivity. Leverage the platform’s automated capabilities to complete monotonous tasks without human intervention, reducing the cost of operation, mitigating risks, and improving productivity.
Prevent unauthorized change requests
Improve system stability by using our platform to track and freeze change requests. Verify the request to ensure it comes from an authorized source and that it is valid to prevent unauthorized changes from disrupting agent work and affecting the customer experience.
Real-time rollback system changes
Resolve unapproved change requests quickly and efficiently with our automated rollback feature. When unauthorized changes are made, you can trace the changes to their source and undo them by rolling back the platform to a prior state. This would reduce changes to your system and ease the pressure on high-value resources.
Want more information? Feel free to book a demo with us!
We will show you how our CX management platform can improve your operations and answer your questions.
Want more information? Feel free to book a demo with us!
We will show you how our CX management platform can improve your operations and answer your questions.
We work with the best organizations to improve CX delivery and the technical capabilities of our platform.
Our integration partners
Our integration partners help you get the most out of your CX solution.
Our platform partners
Our platform partners raise CX delivery and accelerate the rate of innovation.
We work with the best organizations to improve CX delivery and the technical capabilities of our platform.
Our integration partners
Our integration partners help you get the most out of your CX solution.
Our platform partners
Our platform partners raise CX delivery and accelerate the rate of innovation.
We take data security seriously, and have taken every measure possible to make sure your data remains confidential and safe.
Our data security policy closely mirrors the policy top tech companies like Amazon and Google follow. If you want more information on data security, don't hesitate to contact us.
We do not request or store sensitive information.
While we have strict access protocols to ensure that data is secured, we do not ask any of our clients for any data that is potentially sensitive or harmful.
Our CX management platform works with major CX vendors including Genesys, Avaya, Five9, Cyara, Empirix, and NICE inContact.
Our platform works on both cloud and on-premise systems as well as hybrid environments.
We follow ISO 27001 and 27701 regulations.
Steps have also been taken to ensure the strict regulation of data access by ensuring that our data classification matrix follows data access controls.
Fill out the contact form below to get more information on our platform