Accelerate CX ROI with the right solution

Our CX management platform can help reduce costs and streamline delivery to improve CX ROI.

Accelerate CX ROI with the right solution

Our CX management platform can help reduce costs and streamline delivery to improve CX ROI.

Not satisfied with current CX ROI levels?

Looking to accelerate CX ROI in contact center operations? Between managing multiple, hybrid environments and handling a complex delivery pipeline, you might see a sluggish ROI.

A prominent consumer-tech firm faced this problem. With over 300 agents using their platform, they noticed operating costs increasing, customer satisfaction rates dipping, and their ability to perform operations efficiently dwindling due to the time it took to complete key operations.

Blackchair was asked to help resolve the problem and accelerate ROI with our CCaaS configuration platform.

To remediate the situation, the Blackchair platform targeted the following areas - lifecycle delivery and management operations.

Functions of the Blackchair solution

The Blackchair platform was able to implement the following changes:

Change analysis to better understand daily and exceptional changes to the CX solution
Monitor real-time configuration changes and police entire CX environments
Provide watchlist notifications to help optimize configuration
Deliver automation systems to reduce manual work - less typing to do!

Change analysis to better understand daily and exceptional changes to the platform
Monitor real-time configuration changes and police entire CX environments
Provide watchlist notifications to help optimize configuration
Deliver automation systems to reduce manual work - less typing to do!

Improving the rate of ROI with Blackchair

The Blackchair platform can help you reap the following benefits:

Maintain a continuous, permanent audit trail of changes to the system

Enforce configuration permission levels across job types

Conduct several vital operations, like root cause analysis, more efficiently

Lower cost of manual or repeat work

How Blackchair reduces errors and improves delivery

Maintain a continuous, permanent audit trail of changes to the system

Enforce configuration permission levels across job types

Conduct several vital operations, like root cause analysis, more efficiently

Lower cost of manual or repeat work

Want to know more?

Check out the Blackchair blog for insight into CX management and automation and learn how to boost your CX ROI today.

VISIT OUR BLOG

Can I troubleshoot CX errors with a management solution?

Yes, you can optimize troubleshooting procedures by automating part of the process and reducing the workload your CX engineers are otherwise responsible for, to complete the testing process.

How will the watch list help with configuration?

The watch list provides a list of system notifications for CX engineers to watch out for when configuring the platform. By using the watch list, CX engineers don’t have to scan the configuration code. Instead, they can use the watch list as a point of reference to optimize the configuration process.

Can I regulate access to certain system types?

While you cannot place hard restrictions on who can access the system, you can regulate and limit actions within the CX platform. For example, you will be notified when changes are made to the system and even undo them.

How can I accelerate lifecycle management with Blackchair?

Blackchair’s CX management solution seeks to automate many tedious, manual processes that often hinder lifecycle management. Through CX automation, you can optimize lifecycle management to improve CX delivery and reduce operating costs to maximize ROI.