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Is your CX platform not as sufficient or productive as you would like it to be? Relying on manual operations strains your CX agents, prompting them to make errors that undermine system stability and productivity.
Furthermore, trying to synchronize different CX platforms creates a volatile environment for your agents.
With the right CX management platform, you can convert a volatile, unstable CX platform into a stable, productive system where several vendors work in sync to provide the output you need at the rate you want, without straining resources.
The Blackchair CX management solution can create the automated synchronized contact center environment you need while eliminating manual operations, reducing errors and improving productivity.
Create your automated, in-sync environment using the following features:
Create your automated, in-sync environment using the following features:
Use the Blackchair CX management platform to improve productivity while lowering operating costs.
Use the Blackchair CX management platform to improve productivity while lowering operating costs.
Want to know more about our solution? Book a demo with us to bring agility, automation, and efficiency to your CX platform.
Want to know more about our solution? Book a demo with us to bring agility, automation, and efficiency to your CX platform.
We work with leading CX firms to improve business delivery and expand technical prowess.
Our platform partners help improve CX delivery and accelerate the rate of innovation.
Our integration partners help you get the most out of your contact center technology.
The Blackchair management solution can reduce operating costs by automating monotonous functions and freeing CX engineers to do more valuable work. You expend little time and resources on completing these operations, which reduces the cost of running your platform. Furthermore, you double the rate of productivity because your engineers are completing more valuable work, further reducing costs.
Our CX management platform allows you to connect with third-party vendors and create a rich, interconnected ecosystem. Within this interconnected environment, you can oversee activities on all your CX vendors and even organize activities involving multiple CX platforms from a single, generic API instead of jumping from vendor to vendor. By coordinating activities from a single interface, you can orchestrate complex activities more efficiently than before.
Automating CX functions and reducing the time needed to execute complex activities can streamline the CX pipeline. With our management solution, key activities that take time can be automated, saving your CX engineers a lot of hassle. In addition, you can integrate different vendors into a single API to make it easier to execute complex activities.
Have more questions about our CX Management platform?
Feel free to get in touch with us.