With COVID-19 throwing the finance industry into a lurch, consumers and business clients are turning to banks, insurance, credit unions, and other institutions to navigate a turbulent financial environment, which has led to a surge in call volumes.
Providing high-quality customer experiences, while meeting the surge in demand requires you to migrate to a cloud-based platform that provides the seamless omnichannel customer experience that will help you meet customer needs and provide timely support as needed.
But migrating to a different platform is fraught with complications that could disrupt operations and drive up costs. By leveraging CX cloud migration solutions, like what we provide, you can automate the migration process and convert it into a streamlined, seamless procedure to ensure that any migration endeavors are efficient and profitable for your finance firm.
At Blackchair, we have over 15 years of experience helping CX centers across different industries, such as finance, to tackle their CX migration woes.
Our end-to-end migration platform can streamline all stages of the migration project, from pre-migration to post-migration, and bring much-needed clarity to an otherwise complex and time-consuming process.
At Blackchair, we have over 15 years of experience helping CX centers across different industries, such as finance, to tackle their CX migration woes.
Our end-to-end migration platform can streamline all stages of the migration project, from pre-migration to post-migration, and bring much-needed clarity to an otherwise complex and time-consuming process.
We work with industry-leading partners to ensure that our platform can turn CX migration into a seamless, productive process.
Our platform partners
Our integration partners
If you are looking to migrate, you need CX cloud migration solutions to streamline your processes. CX migration projects often lead to higher costs and even exceed deadlines because they are complex and time-consuming.
A CX migration solution can automate these processes and streamline complex steps to reduce complexity and costs.
Automated rollback is our unique feature that mitigates the risks of CX migration.
Migration is often fraught with risk. If a mistake is made, it is difficult to undo these errors—throwing the project into chaos. But our automated rollback feature allows you to undo errors by rolling back the system to a prior state, removing a major risk in cloud migration effectively.
Blackchair uses automation to collect and translate configuration data from current to source platforms.
The process can be automated so no human intervention is required. The Blackchair platform is also compatible with different CX solutions, making transitions a more seamless process.
We researched the best security practices recommended by global companies like Amazon, Google, and Microsoft and built our data security policies around the most effective practices.
We offer both on-premise and cloud-based offerings depending on our client’s requirements.
See it in action when you sign up for a free demo today.
Our locations
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