CX blog

Our CX blog contains a lot of helpful information on how to improve CX management so you can provide high-quality service to your customers. We also share any updates to the CX management platform along with any major events you should know about. Read our blog to get the latest on CX management!

CX blog

Our CX blog contains a lot of helpful information on how to improve CX management so you can provide high-quality service to your customers. We also share any updates to the CX management platform along with any major events you should know about. Read our blog to get the latest on CX management!

August 21, 2024

More news about personalization in CX; Zendesk and Meta introduce an all-new app, Relay

August 13, 2024

Oracle’s Syniverse integration signals the rising importance of personalization in CX

August 7, 2024

What does Salesforce’s acquisition of PredictSpring mean for the broader CX environment?

August 5, 2024

Don’t fall into the NPS trap. Here are some alternative CX metrics to keep in mind.

July 25, 2024

Despite its recognized importance, addressing personalization is still a potent CX challenge in 2024

July 15, 2024

Want to learn how to improve your CX delivery? Here are five effective strategies

Page [tcb_pagination_current_page] of [tcb_pagination_total_pages]

Get valuable CX insights directly into your inbox. 

Subscribe to the Blackchair monthly newsletter for more.

August 21, 2024

More news about personalization in CX; Zendesk and Meta introduce an all-new app, Relay

August 13, 2024

Oracle’s Syniverse integration signals the rising importance of personalization in CX

August 7, 2024

What does Salesforce’s acquisition of PredictSpring mean for the broader CX environment?

August 5, 2024

Don’t fall into the NPS trap. Here are some alternative CX metrics to keep in mind.

July 25, 2024

Despite its recognized importance, addressing personalization is still a potent CX challenge in 2024

Page [tcb_pagination_current_page] of [tcb_pagination_total_pages]

Page [tcb_pagination_current_page] of [tcb_pagination_total_pages]

Get valuable CX insights directly into your inbox. Subscribe to the Blackchair monthly newsletter for more.