Self-service might seem like the be-all-end-all of efficiency when it comes to CX, especially ...

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Just when you thought personalization in CX couldn’t get any more exciting, Zendesk and ...

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Oracle’s recent integration with Syniverse’s Communication Gateway is making waves in the world of ...

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Salesforce has made a significant move in the omnichannel space by acquiring PredictSpring, a ...

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Net Promoter Score (NPS) has been a cornerstone of customer experience measurement since its ...

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