You’ve probably been hearing the term “customer journey orchestration” more and more in recent ...
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- Category: Customer Experience (CX)
Last year, the CX industry made a strategic pivot to cloud-based, omnichannel solutions due ...
Every contact center wants to maximize CX ROI, but isn’t always able to hit ...
For several years, contact centers have operated under a specific business and technical model. ...
A study has revealed the top drivers of customer satisfaction: speed, agility, and trust. ...
Contact centers are making strategic investments to deliver a more empathic experience to customers. ...