Looking to automate CX configuration management? Over-reliance on manual configuration methods generates a cacophony of problems.
It prolongs system downtime, hinders operational efficiency, takes up valuable time, and undermines innovation, which hurts the quality of service and CX ROI.
Fortunately, there is a way to resolve these issues.
With an automated solution, you can turn configuration management into a productive function where you can resolve problems quickly, save time, cut costs, streamline innovation, and deliver high-quality CX service.
Our solution provides an ongoing framework that will help you handle all IT and business demands while offering unique insights that accelerate the rate of CX innovation. Use our solution to:
Our solution provides an ongoing framework that will help you handle all IT and business demands while offering unique insights that accelerate the rate of CX innovation. Use our solution to:
Use our CX configuration solution to gain the following benefits:
Use our CX configuration solution to gain the following benefits:
Want to try out the solution? Book a demo with us. You can enjoy all that the Blackchair solution has to offer–lower operating costs, better delivery, and efficient processes for free.
Don't believe us? Visit the page below to book a free demo.
Want to try out the solution? Book a demo with us. You can enjoy all that the Blackchair solution has to offer–lower operating costs, better delivery, and efficient processes for free.
Don't believe us? Visit the page below to book a free demo.
We work with renowned firms around the world to help our clients enhance business outcomes and make sure our solution delivers the best technology.
Our platform partners help maximize CX delivery and accelerate the innovation
Our integration partner can help you get the most out of your contact center technology
The CX configuration management solution would give you far better insight into what is happening in your CX platform. If you are having problems tracking system changes and are not sure who is making them, then our configuration management solution can give you clarity into how your platform is working.
Improving configuration management will give you better insight into how your CX platform is performing. You will understand who is making changes to your system and have the ability to block unauthorized changes, leading to a more stable platform that CX agents can work in. A more stable system can help improve productivity and delivery.
The Blackchair management solution features a generic API that supports all major CX vendors. This generic interface makes it easy to integrate different vendors into the system without expending too much time and effort.
Automated rollback is a feature unique to our Blackchair configuration management platform. If you find the CX platform disrupted, you can use our platform to look into what changes were made to the system and who made the changes. You can then reverse the system to a state before these changes were made and restore system stability.
Have more questions? Feel free to contact us. Send us your queries and we will get back to you.