Are your contact center migration efforts bogged down by bloated, complicated legacy systems?
We understand why that might happen.
As your CX needs evolve, you need new platforms to meet existing requirements while others become redundant. Sometimes, removing these systems becomes a hassle, so it’s just easier to leave them in your system.
The problem is that legacy systems become complex and unwieldy to manage, making migrating to a new platform a complicated process.
How do you know which legacy system is relevant to your current needs and which one is not?
Are your contact center migration efforts bogged down by bloated, complicated legacy systems?
We understand why that might happen.
As your CX needs evolve, you need new platforms to meet existing requirements while others become redundant. Sometimes, removing these systems becomes a hassle, so it’s just easier to leave them in your system.
The problem is that legacy systems become complex and unwieldy to manage, making migrating to a new platform a complicated process.
How do you know which legacy system is relevant to your current needs and which one is not?
Our CX management platform helps you assess legacy systems quickly and efficiently to optimize your migration process.
The platform can help you process your legacy data without going through every line of business from scratch. Use our platform to create a process where you can identify valuable legacy data and optimize your contact center migration efforts.
CX systems have several vendors but not all of them will be relevant for use. Over time, these irrelevant legacy vendors and systems will weigh down your CX system, hindering efficiency and productivity. They don't generate much value but undermine the operational efficiency of your CX platform.
Assessing your current CX system for legacy systems allows you to detect irrelevant configuration data and systems which will help optimize contact center migration and deployment.
Downtime can occur during contact center migration, but there are ways to minimize it. A CX automated platform can help optimize the planning process so you can migrate data and legacy systems onto a different platform while minimizing disruption to CX engineers.
Cleansing your legacy system is a crucial step for contact center migration. It allows you to assess your entire ecosystem to distinguish valuable systems from irrelevant ones. This will help you optimize the migration process, reducing CX costs and speeding up the process.
Take a look at the latest trends and best practices when it comes to contact center migration.